FullCircleDTC, located in Muscat, Oman, is a digital transformation consultancy and an official Odoo partner. We are committed to protecting the privacy and security of the personal data we collect and process in the course of providing our services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information, in compliance with the Personal Data Protection Law (Royal Decree No. 6 of 2022) of the Sultanate of Oman (the "Oman PDPL") and other applicable data protection laws.
By engaging with our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
1.1. Personal Data
This includes information that can be used to identify you directly or indirectly. We may collect:
•Contact Information: Name, email address, phone number, company name, job title, and postal address.
•Professional Information: Details about your business, its operations, and your role within the organization, necessary for service delivery.
•Account Information: Credentials for accessing our client portals or service platforms.
•Communication Data: Records of your communications with us, including inquiries, support requests, and feedback.
1.2. Usage Data
When you visit our website or use our services, we may automatically collect information about your device and how you interact with our platforms. This may include:
•IP Address: Your Internet Protocol address.
•Browser Type and Version: Information about the web browser you are using.
•Operating System: Details of your device's operating system.
•Pages Visited: The pages you view on our website, the time and date of your visit, and the time spent on those pages.
•Referral Source: The website that referred you to our site.
•Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience and analyze website usage. You can manage your cookie preferences through your browser settings.
2. How We Collect Information
We collect information through various methods:
•Directly from You: When you contact us, request a consultation, sign up for our services, fill out forms on our website, or communicate with us via email or phone.
•From Your Organization: When your employer or an affiliated organization provides your information to us for the purpose of engaging our services.
•Automatically: Through cookies and other tracking technologies when you interact with our website.
3. How We Use Your Information
We use the collected information for the following purposes:
•To Provide and Manage Services: To deliver our digital transformation, Odoo ERP implementation, ClickUp consulting, business process development, and workplace modernization services.
•To Communicate with You: To respond to your inquiries, provide support, send service-related updates, and inform you about changes to our policies.
•For Marketing and Business Development: To send you information about our services, promotions, and news that may be of interest to you, where we have your consent or a legitimate interest. You can opt-out of marketing communications at any time.
•To Improve Our Services: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our website and services.
•For Legal and Compliance Purposes: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
4. Legal Basis for Processing (Oman PDPL)
Under the Oman PDPL, the primary legal basis for processing personal data is consent [1]. We will obtain your explicit consent before collecting and processing your personal data, particularly for purposes such as marketing or sharing with third parties not directly involved in service delivery. In certain circumstances, we may also process your data based on:
•Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
•Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms.
•Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.
5. Sharing Your Information
We may share your information with:
•Service Providers: Third-party vendors and partners who assist us in providing our services (e.g., Odoo, ClickUp, n8n, Make, Power BI, hosting providers, IT support). These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
•Affiliates: Companies within the FullCircleDTC group, if any, for internal business purposes.
•Legal and Regulatory Authorities: When required by law, such as in response to a court order, subpoena, or other legal process, or to protect our rights or the safety of others.
•Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We will not sell your personal data to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
•Encryption: Using encryption for data in transit and at rest where appropriate.
•Access Controls: Restricting access to personal data to authorized personnel only.
•Regular Security Audits: Conducting periodic reviews of our security practices.
•Employee Training: Educating our employees on data protection and privacy best practices.
Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your data.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Your Rights
Under the Oman PDPL and other applicable laws, you have certain rights regarding your personal data. These may include:
•Right to Access: Request a copy of the personal data we hold about you.
•Right to Rectification: Request correction of inaccurate or incomplete data.
•Right to Erasure: Request the deletion of your personal data under certain conditions.
•Right to Restrict Processing: Request that we limit the way we use your personal data.
•Right to Object to Processing: Object to our processing of your personal data under certain conditions.
•Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
•Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 45 days, as stipulated by the Executive Regulations of the Oman PDPL.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.
We encourage you to review this Privacy Policy periodically.